Pros
overtime, pay per hour i guess, bonus's based on metrics- only if you make sales, lots of sales
Cons
training was okay, but they do not prepare you for everything, and actually you kinda just get thrown out there not realizing that its so convoluted when you need an answer on how to do your job. it sucked. your job relies on a sales qouta, even though you are tech support for very angry customers who think you have to fix their (i helped comcast customers, but you could be doing the other company, cox) non-related emails, which you arent even able to do becuase its not your job/company! ffs, get microsoft to help with microsoft issues! (when i left in january, the company was kinda low-key crashing becuase they were asking for so many sales)