Great at first, but then the company changed - Solutions Engineer Support.com Employee Review

2.0
Mar 17, 2014
Recommend
CEO approval
Business Outlook

Pros

- Work from home - Decent pay rate ($13.50/hr) - Benefits

Cons

Support.com outsourced the Solutions Engineer positions. So basically, your only chance of getting hired if you're in America now is either as a Business Technology Expert or a Retail Service Technician. SDC already has a full staff of BSTs, so they aren't hiring anyone for that position, and RSTs only make $10.25/hr. Do not work for this company. It's going nowhere and will not look impressive on a resume.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All