Pros
Used to be a great place where you could hone your IT skills. A lot of great people to work with. You work from home. Starting pay at this time is slightly better than some call centers.
Cons
Incredibly strict attendance policy. As in, you will be written up if you are over or under clocking in or out for breaks or lunch by 30 seconds. Take an unscheduled bathroom break? You will be written up. Constant calls, so you have to always be 'on'. You can now barely interact with anyone as a human being the entire time you are on shift. Shifts may change at the drop of a hat. You may work mornings one month and then after shift bids be working an entirely different shift. Or they may force you to change shifts if they need you to. Pay can be cut at any time. Don't even think about trying to go to school while working full time. No pay raises. Upper management is terrible. The odds of your job being outsourced are high. The tenant you work for could decide to drop the company and then you'll be out of a job. The metrics that are used to evaluate you are terrible. You'll fluctuate up and down each month and have no idea why. Ask your supervisors and they don't know, either. All the software, from the client you use to take calls in to the VPN is buggy as hell.