Pros
Working from home as others stated is the only perk. But in 2020+ that isnt exactly a unique perk anymore.
Cons
Dealing with morons who yell at you for their own fault of renting junk equipment Dealing with people who dont understand how to do anything dealing with SDC management apparently forced sales (it wasnt a requirement when i was there, but was in progress of being one) The forced overtime . I'm not responsible if anyone that is currently working does this and gets fired but back when i was working if you signed up and didnt work the hours nothing really happened. Its your computer but they install spyware on your PC and limits what sofware you're allowed on your own PC. The RST trainers are horrible (I had one fired during my class ) Management/supervisors dont pay attention back when i sent in my email that i was quitting I was still getting team notes etc and asked for my input. I could list more but this will turn into a novel.