Pros
There is nothing great about this company, although there are a few good supervisors left few and far in between
Cons
There are no company values, people are constantly trying to cheat the system. When they offer people to go home early to meet SLAs, everyone jumps on it all at once. Customers are rude and obnoxious because they have been transferred multiple times by incompetent fools that Comcast hires to do tier 1 tech support. Many times customers are cold transferred. Comcast didn't earn their #1 in customer dissatisfaction for no reason. By the time the customer gets to us we have to put on the nice face and say lines to help the customer feel better also known as empathy statements. We are graded by offshore QA that hardly know English and then grilled for not meeting QA requirements when they can't comprehend simple English. Advice: Keep looking for a job, I quit better jobs than this.