Going Woke - Call Center Phone Agent Support.com Employee Review

1.0
May 1, 2021
Recommend
CEO approval
Business Outlook

Pros

work from home, thats all

Cons

If you are a WM don't bother applying, they don't want you. Too stressful, angry people on phone, angry people as management, they tell you they support you while stabbing you in the back. No training. Constantly told, "company needs first", as they change your schedule and supervisor every 3 mo without regards to your life schedule. They hire you for one job then add 400 more duties to your responsibilities and tell you "not everyone is cut out for this, maybe you should look elsewhere". You never get a raise or the opportunity for advancement. They lie and tell you there is room but the same sups have been there for years and even decades. I feel sorry for the Comast customers.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All