No loyalty - Remote Services Technician Support.com Employee Review

2.0
Jul 26, 2014
Recommend
CEO approval
Business Outlook

Pros

working from home is the main advantage. You can learn a lot from other employees.

Cons

Everything is based on metrics(your call stats). They laid over 200 plus people back in December, some had been there over 5 years. You are not able to move up in promotion unless you are popular with the upper management. They have no faith in their own company so they rely on many other company's for income. Absolutely no raises.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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