Herding GREAT workers OFF a CLIFF AGAIN!!! SHAME...SHAME...SHAME Support.com hasn't learned!!! - RST Support.com Employee Review

1.0
Sep 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Work from home...GREAT coworkers and supervisors

Cons

Ever changing duties from Tech Support to NOW making us do billing, sales, scheduling repair techs , and more with NO advance notices or training in these expertise areas. Certainly no extra compensation or incentives is given. The company takes a computer tech and expects them to become a skilled billing agent or sales person with no guidance or training! The client base and customer is going to suffer immensely from this HUGE administrative PLUNDER!! A GREAT company respects all their employees big or small as well as a GREAT customer care base. They do not treat employees with any regard. The new CEO WAS hope BUT, things are continuing to spiral downward.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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