Pros
You get to work at home, and the hours are flexible. You don't need any technical skills because they are turning the job into a script monkey position. If you can read a script and follow a moronic interactive flow chart, you can do this job. Perfect for the 16 year old techie looking to make some extra cash after school.
Cons
Upper management does not respect the employees. Management cuts the pay of techs by 33% and then forces you to work overtime to make up the difference, No raises, You have to provide your own computer equipment, you can make about the same pay at some fast food restaurants. RST Employee turnover is very high. The people that you have to help are angry Comcast customers, so if you hate Comcast, then this job is not for you.