Mixed experience - Remote Services Technician Support.com Employee Review

3.0
Sep 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Very good tools and resources for customer service agents.

Cons

Too much emphasis on call handle time and upselling customers for new services

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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