Pros
The only thing good about the remote service technician position is you save money on gas because you work from home. If you value time with family, I would not recommend this job. Overtime if you are willing to work awful shifts. Tuition reimbursement but i did not get to that point.
Cons
No raises unless you get a promotion, and even then the raise amount is not that great. They say they don't micro-manage but they do, a lot. The tools they use to provide service are always having an issue of some kind, which makes it extremely difficult to provide service to their customers who are highly upset they've been transferred multiple times and are ready to take it out on you. It is like their help-desk needs help-desk. Shifts are awful, don't be fooled by other reviews that mention great shifts. Unless you are a complete home body you will most likely not like working here (more can be said but I'll be here forever). First month there and their policies had changed two times and I was still getting messages about upcoming changes.