Pros
Well the obvious one is the work from home. Benefits are decent. Medical/Dental/life/ESPP/ and so forth. Up to 32 hours of overtime available per week if you really want the extra $$
Cons
Well it starts out with the Client... Comcast... America's FAVORITE ISP. Now when it comes to call centers there are always things you are required to say or mention on a call, but Comcast goes OVERBOARD and focuses on everything BUT fixing the customer's issue with their internet. I CSR should not have to ramble on for 5+ minutes each call about random non-sense the customer doesn't care about nor want to hear. For anyone that has contacted comcast tech support and been transferred to "Wireless Gateway Support" you have a good idea of what I'm talking about.That's where it all begins. Now for Support.com.... they love to change things non-stop with or without warning. Some stuff should require training which doesn't and instead at best is announced via a memo. The pay is either low or reasonable depending on your cost of living. For me it's about average for an entry level job in the door minus the commute. There not much opportunity for advancement nor pay increase. They keep on adding on more and more and more to the job responsibilities but the pay doesn't even go up a nickel. They can't seem to even keep enough staff to properly keep the place staffed during high volume times. They just changed from set schedules to flex schedules which is a pain and not even worth explaining it's such a joke. The moral of the RST's is so low right now everyone is turning to their don't give a damn attitude and the requirements set by the company both Support.com and the client (Comcast) are out of line and desperately need readjusted. Glad to say I ditched this junk hole and am working for Apple now where they know how to run a company and care about their employees.