HNS - Remote Support Tech RST Support.com Employee Review

1.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

the check doesn't bounce, and its from home, sad that i am struggling for "pros"

Cons

Poorly designed, undependable software/tools, No chance for raise and very little advancement. Ivory tower mentality from management. Many promises from management to "make things better" never happens. Constantly changing policies and and "grading systems" that seem to change as quickly as you can become accustomed to them. I keep waiting for things to get better, yet every move they make towards this goal seems to make life "on the floor" worse and worse.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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