SDC one of the best - Remote Services Technician Support.com Employee Review

Supervisors are constantly monitoring your screen and online activities. Select portions, or clips of your calls, are taken out of context to be used to keep you in control, very easy to be written up by a 'monday morning quartetback' because their matrix system is so full of needless repeating what the customer has said, this is adding to the time the customer has spent on hold..making the person very mad.