Was an okay job prior to 2014 - Solutions Engineer Support.com Employee Review

2.0
Jun 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Working from home Benefits Paid time off

Cons

Working from home No pay raises The software they have you install on your computer, so that you can work, can bork your system with their poorly tested updates. Ask 4 different supervisors a question on a company policy, get 4 different answers Decent paying positions were outsourced to India/Malaysia Promotions are lateral, you will not work your way up.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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