Often puts its employees last - Solutions Engineer Support.com Employee Review

3.0
Aug 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits are decent, work from home aspect is appealing to some (saves on gas $$$)

Cons

Management often forget that the employee is the most important aspect of the functioning of their business. On more than one occasion, we were given mandatory overtime, disappearing PTO, extreme call volume, ridiculously strict time policies. They will not let you work without breathing down your throat and it's impossible to have a joyful day at work because of this.

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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