no - RST Support.com Employee Review

2.0
Oct 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Working from home is nice IF you have reliable Internet service.

Cons

Its a dead end job with high turnover. The pay is lousy. There are 40+ metrics which you must adhere to and some of them contradict each other. A lot of the metrics are "hand holding" type things that show management doesn't trust the employees. This hurts the customer in the long run. Mandatory overtime was lame.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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