Pros
Working at home is a great reason to work for the company. Not having to deal with people face to face is good, especially when the people you deal with have an IQ lower than a box of rocks sometimes. Working over the phone and via chat means people can't realize when you're making a headdesk motion to something they say or do.
Cons
If you're at the bottom of the list, you're worthless. You do all the job with none of the praise or recognition. You'll constantly have more and more work piled on while the supervisors and managers say they're doing their best to get everything balanced out. You can be very skilled at this level but it doesn't matter as there are at least 30 people who constantly screw up that will cause the management to not notice the good but only screw-ups. Management is usually incompetent and rarely knows what it is doing or responds to questions about policy or actions to take. A lot of the supervisors were promoted from the solutions engineer level without knowing what they were doing and continue to scratch their heads while getting paid more. Asking for a raise from this company is impossible, it's like they think you're asking for one of the them to give u a kidney for you.