Good pay and benefits, but high stress and micromanagement - Customer Service Representative (CSR) TELUS Employee Review

Users say... "The benefits are good and atleast they do offer shares & some sort of bonus..even if it is small." "Great culture and very remote friendly!" "Good work life balance and security of a large corporation" "Great work from home program" "Telus has some great people that work hard and are very professional." 

Users say... "Poor management and pressure to meet quotas." "Queueing and low salary." "Better hope you don't get a bad manager who just enjoys cracking the whip to feed their ego and power trip" "Sales targets set by senior leadership without resourcing to facilitate tactical operations pursuant to strategic objectives" "Upper management does not care about those on the frontline at all."