Flexible remote work, but limited growth opportunities - Customer Service Representative (CSR) TELUS Employee Review

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

- Able to work remotely - They open 24/7, so can choose different working times during the day - Benefits

Cons

- Not much career growth opportunity from CSR role - Micromanagement - Very strict working time, such as clock-in, clock-out - There were some years with no salary growth at all which might be due to merging with Lifeworks

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

3.0
Jul 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, remote locations, and decent pay rate.

Cons

Minimal communication, lack of work available

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