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TTEC

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TTEC reviews

Work from home Customer Service - Virtual Customer Service Representative TTEC Employee Review

3.0
Nov 30, 2016
Virtual customer service representative
Recommend
CEO approval
Business Outlook

Pros

Great company to start off working from home... Pay is so-so, but beats going out in the snow, paying for gas and having to buy "office attire"

Cons

Training.. They train you on how to use their systems, but nothing about the client that you are going to be doing customer service for. If it is a company you are not familiar with, it turns into sink or swim come nesting and production days.... Tech issues and tech support are a nightmare

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TTEC Response
9y
Thanks for the feedback! We're glad you liked the benefits of working from home for TeleTech. We're sorry you felt the training lacked and that system issues support was hard. We're definitely looking into it and will invest in upgrading the system. We've also taken note of your comment about the lack of training when it comes to client profile. Thank you once again and good luck on your future career!

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
4.0
Jul 23, 2026
Analyst
Recommend
CEO approval
Business Outlook

Pros

Good PTO Relaxed environment Good people to work with

Cons

Always change of management Outsourcing for all there roles

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