It paid the bills. - Technical Service Representative TTEC Employee Review

3.0
Jun 29, 2017
Recommend
CEO approval
Business Outlook

Pros

It would be fairly easy to move up and/or get a raise as long as you were competent and reliable. If you do well in a temporary project, they will contact you for a rehire. The sign on bonus or referral bonuses are great!

Cons

The building was constructed to increase depression. The walls are dark and/or bland. If there is a dress code it isn't enforced and so the overall feel of the place is somewhat unprofessional. The general attitude of the other employees is somewhat dark and or cynical. The general attitude of the managers is often condescendingly/obnoxiously cheerful.

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TTEC Response
9y
Thanks for the review! We're glad you liked the bonuses and the opportunity to move up the career ladder. Thanks for letting us know your thoughts about the building and work environment. Each year, we try to build a better work culture at TeleTech, and your feedback gives us another chance to do so.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
4.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good PTO Relaxed environment Good people to work with

Cons

Always change of management Outsourcing for all there roles

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