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TTEC

Engaged Employer

TTEC reviews

TeleTech - Blue Cross and Blue Shield Member Services TTEC Employee Review

4.0
Aug 20, 2015
Blue cross and blue shield member services
Recommend
CEO approval
Business Outlook

Pros

They will work with your schedule and give you the hours you want. The pay is 10/an hour., and it is a family based atmosphere! The management people are very nice and they wont ever get unprofessional with you!

Cons

If you're looking for a pay raise TeleTech is not the place for that. The company is based on a contract and if they raise it they will raise everyone's pay. Overload of work. They treat you based on a number, and if you don't have the numbers they need, expect to be walked out the door.

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TTEC Response
10y
We're glad you're liking the work atmosphere at TeleTech! We'll include your other comments in our monthly recap. Thanks for the review!

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
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TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
6d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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