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      TTEC

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      TTEC reviews

      Management - Customer Service Representative (CSR) II TTEC Employee Review

      3.0
      Sep 22, 2023
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The facility is excellent. I handled a telco account in 2017; the pay was enough back then. 16k based for entry-level, I am not sure how much it is now. Plus benefits, HMO, secured workplace

      Cons

      (Telecommunication Account) Since they are performance-based you really have to work really hard and be mindful of customer surveys, I got fired for 2 DSATs which was not my fault because there was system maintenance back then. I felt that it was unfair as my TL and the OM did not back me up even if they knew the reasons behind those DSATs. I cried since the termination was immediate and they asked me to file for resignation so that it would look like I chose to leave. Very bad. I just don't know if there are still cases like what happened to me until now, I hope none.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      1
      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      2.0
      Jul 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Fast paced environment Colleagues

      Cons

      Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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