It's a great boot camp for young, entry level employees - Internal Staff Member TTEC Employee Review

3.0
Oct 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Room for professional growth, management is fair (depending on location), steady work in otherwise economically depressed areas. Major focus on internal training.

Cons

Nepotism and favoritism is prevalent (in regards to promotions, sub-par pay (but it's better than nothing), HC (human capital - note, not human resources/HR) is almost completely offsite and handled offshore, local salaried staff has zero work/life balance. Relies heavily on seasonal employees, which reduces the morale of those supporting important projects due to zero benefits (ie: PTO, basic health insurance). Vending options for break rooms are unrealistic for those that do not have credit/debit cards and encourages theft; company doesn't even offer free coffee (which doesn't sound like a big deal, but it is to the majority of employees - just one of those "little things" that improves every day morale amongst the masses).

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TTEC Response
10y
Thanks for the review! We'll look into our training and work process to see how else we can improve.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
3d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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