Service Manager - Service Manager Texas Roadhouse Employee Review

5.0
Dec 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits, competitive bonus system, great and thorough training program for upper management to know every position in the restaurant. Honestly an all around great place to work for passionate people. Great culture and community and the CEO Kent Taylor is the chillest dude. This company treats it's management staff and employees really well.

Cons

Sometimes you get scheduled 6 days a week because of being short-staffed. Turnover is high if you don't treat your people right.

Explore other reviews about Texas Roadhouse

5.0
Apr 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent training and continuing education, great team bonding events, very structured in the type of way that supports your success at the company.

Cons

Big on upselling, the 'story' and rigid with limited opportunity to sway beyond the script.

4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part scheduling was pretty flexible. As long as you asked off in advance you normally were granted the request. Being in a tourist heavy town as well as a college town meant the restaurant stayed pretty steadily busy throughout the year.

Cons

My only complaint would be not being allowed to ask off any holidays. That being said, management was always as accommodating as possible in deciding who worked certain holidays.

See reviews by: Helpful|Rating|Date|All