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The Cheesecake Factory

Engaged Employer

Egos on parade - Senior Manager North Carolina The Cheesecake Factory Employee Review

1.0
Mar 28, 2015
Recommend
CEO approval
Business Outlook

Pros

benefits, wonderful food, 90% of staff are outstanding especially in the kitchen, pride in knowing you work for the most popular company in the business.

Cons

way too many egos, abundance of office politics, audio and video not matching(saying one thing doing another), integrity issues, lots of passing the buck from those who are accountable, most superiors do not truly care, growth does exist but you will need to "practically" beg for it, management pay is 10-20% below what it should be, and again, you will need to beg for any increase because they do not really want to give it to you, your ideas are useless because they already know it all, far too many extra meetings, employee events, etc, extreme hours, lots of working from home, overly structured, too many hoops, takes an act of congress to get things done, operating systems in place are overwhelming and much too complex for a restaurant, need to scale down and simplify, sanitation & operational failures are a daily battle, huge disconnect between corporate and operations, ivory tower syndrome, pressure is extreme at times feeling of life & death instead of food & people business, too much change to manage, unethical terminations

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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