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The Cheesecake Factory

Engaged Employer

Cheesecake loves their guests, not their employees. - Server, Busser The Cheesecake Factory Employee Review

3.0
Apr 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Some of the pros to working here are the 50% off on meals and 25% off meals on your days off. They also are pretty good about working around your schedule if you have school or other priorities. Finally, the ability to transfer to other Cheesecake restaurant is a nice perk and allows for mobility.

Cons

Cheesecake's motto is "Guest satisfaction is our highest priority". But I find that management forgets that happy employees make for happy customers. I often felt extremely unappreciated and found that when I would do management a favor, I would hardly get that favor returned. They never rewarded employees for hard work or for going outside of their job. This is a great company to work for, but don't expect to get any sort of recognition or signs of appreciation for your work. Management just wants to please corporate.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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