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The Cheesecake Factory

Engaged Employer

Server/ Food Runner - Anonymous employee The Cheesecake Factory Employee Review

3.0
Apr 18, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They are dedicated to training you and how you should respond to guests. They use Hot Schedule to make it convenient for workers to swap shifts.

Cons

Too much to remember for over 200 menu items, wearing all white stains easily, and you have to cater to almost every single need the guests wants. You can barely say no to them at all

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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