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The Cheesecake Factory

Engaged Employer

Poor FoH / Kitchen Balance - Restaurant Manager The Cheesecake Factory Employee Review

3.0
Jul 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Plenty of relocation and transfer opportunities to have the freedom to move/live where you'd like. Benefits are top notch. When restaurants are fully staffed this is an excellent place to work.

Cons

Middle management has been whole-heartedly ignored following the pandemic. Retention bonuses for staff, drastically increasing staff salaries, sign-on bonuses for staff. Managers received full bonuses for 2 quarters (which is laughable for anyone other than corporate/executive team). Gotten to the point where staff who work as many hours as managers have higher earnings potential since they're still paid hourly and reap benefits of overtime. Corporate continues to think that this is temporary and will restabilize, has been going on for over a year.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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