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The Cheesecake Factory

Engaged Employer

I thought it would be great... - Server The Cheesecake Factory Employee Review

2.0
May 18, 2015
Recommend
CEO approval
Business Outlook

Pros

In-depth training, can work as many hours as you want (and more), free soup and bread, outdoor seating

Cons

Management is brutal- no matter what a customer says about you, they write you up right after they yell at you and comp the guests meal. The culture of the place is like high school and the managers are the "cool kids" that can make or break you. The chain name attracts a lot of guests (in Milwaukee) that don't tip. A guest walked out on a bill one night and I was told by management to pay their bill or take a write up... Seriously... High Turn-over rates are to be expected with the lack of support for the servers.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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