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The Cheesecake Factory

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Better than other restaurants, not perfect - Server/Waiter The Cheesecake Factory Employee Review

4.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Cheesecake is a huge operation; massive menu, massive staff, huge restaurant. Definitely unlike any other restaurant i have served in. However, i've now served in the company for five years and i ultimately still feel like i'm at the best place for myself in this line of work. check averages are much higher than most corporate chain restaurants, so long as you do your job well you can make great money. scheduled support staff is great but should also be tipped out accordingly (between 40-80$ on average i'd say, in total tipouts). Management needs better in house communication, but i feel that all management hires are generally more reliable than mgmnt of other restaurants can be.

Cons

-some general managers prefer the method of over staffing/under scheduling -schedule is released only 1 week at a time -management can feel uncoordinated and contradictory -extremely large restaurant with very, very large staff makes it hard to know everyone you work with or even feel a need to know them at times.

Explore other reviews about The Cheesecake Factory

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

such a good company like genuinely no complaints the servers have been there for 13-17 years each for a reason

Cons

the training is a week long so that can be a little annoying

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Money Serving; Not so much hourly Growth opportunities Lots of cross training experience gained here

Cons

Micromanagement Lack of managerial support on busy nights when struggling Unfair shifts and treatment for employees deemed 'less valuable' which in turn caused a lot of employees to leave

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