Toxic workplace environment - Lash Artist The Lash Lounge Employee Review

Generous clients Flexible schedule Not having to worry about marketing or scheduling I had to select 2021 as the last year I worked for them but it was 2019. The last owner I worked for sold her franchise, but she was a pleasure to work for and wasn't a control freak.

No appointments, no money Long hours to make decent money I worked at several locations throughout TX with the old business model and the new one and anytime a small company goes corporate and gets bought, everything does tend to go downhill. Product quality, making people wear hideous uniforms, taking away autonomy, trying to make a cookie cutter gimmick out of a service that should be 100% customized, bizarre training program designed by people who haven't worked as lash artists. It could have changed since i was there. It very much depends on the owner and how much respect they have for the value of their workers labor and their individual personalities.

Nice coworkers and overall great clients.

In my experience, the workplace structure felt unusual, which may be partly due to the franchise model. Benefits and paid time off were limited. There were periods where employees were expected to remain on-site between appointments without compensation, and leaving was generally not an option unless paid time off was available. I also found that conversations initiated by management often included personal topics such as religion and self-improvement, which did not align with my preferences for a professional workplace. When scheduling or communication errors occurred at the front desk, or when clients received incorrect information, the financial impact could fall on the service provider. I found this policy frustrating because it placed responsibility on employees for issues outside of their control. While management expressed concern for employees, I personally felt that business performance and revenue were prioritized over employee well-being. The overall environment emphasized serving a high volume of clients efficiently rather than allowing sufficient time to focus on the quality of each appointment.