Pros
They are great at telling you what you would like to hear.
Cons
They lie. They told all the student employees that they will not be firing anyone. A few months later, everyone got laid off and their rent skyrocketed. They have no idea what they are doing in student housing and have very little experience. The residents noticed an OBVIOUS shift from the last management from caring to corporate. They truly care about money. Duty phones went from iPhones to free phones. These were so bad that when anyone called, we couldn't tell who was calling since the screen was loading all the time. They promised appropriate training and certifications for their maintenance and never followed through. They blocked competitor websites from their web services. Current residents were unable to look at other options to compare pricing and amenities. I reached out to get my W2 form, and they can not find me as an employee in their system. This is a major red flag. They were unaware of California renter laws. They operated as if California was the same as Texas. I shouldn't have to tell my Regional Manager that we cant do something or else we will be sued. They should be educated and know what they are doing.