Poor Sales and Support Management - Customer Service Representative (CSR) Thriveworks Employee Review

1. Customer service representatives are expected to sell the poor benefits of their premium service and given less then 10% of the money they bring in 2. For a company that provides mental health care, their front line workers are put in a high stress environment. Sadly, zero benefits are provided to protect the mental health of their workers. 3. Low performers are promoted with pay raises over high performers 4. Billing department practices are causing patients more anxiety and stress 5. Extremely poor company culture and high turnover