Fun clothes but horrible pay and inept management. - Shift Lead/Key Holder Torrid Employee Review

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun cute clothes. Getring to meet fun customers and brighten their day by helping them feel good in what they wear. Meeting interesting coworkers and having fun at work.

Cons

<15/hr. For lead position. Expected to work on the floor, deal with customers, shipment, doordash, web orders and all retail clothing related things on your own for most of the day with no coverage. Management unable to properly hold associates accountable for inability to complete tasks leading to resentment and distrust of upper management. Lack of proper coverage most of the time as 119 labor hours was usually our max hours for all employees for the whole week. Lack of proper communication when it came to policy changes, work updates or expectations. Guilt trips when unable to work due to disabilities and pre existing conditions. Management lets crocodile tears of employees sway their judgements even though said associates always have a bad attitude and literally drive customers away.

Explore other reviews about Torrid

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great boss and atmosphere to work in.

Cons

The location is small and the team is small

3.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee discount, loyal customers.

Cons

Too focused on profit margin to care about employees and customers. Clothing has gone out of style and is constantly trying to keep up with competitors like Maurices and Aerie. Several stores have closed in my area due to low sales.

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