Pros
• Friendly and Collaborative Atmosphere: The team feels like a family, with coworkers always willing to help out during busy shifts. Management is generally approachable and supportive, creating a positive work environment. • Guest Interaction: Interacting with guests and solving their issues provides a sense of accomplishment, and the extended-stay nature of the hotel means building rapport with repeat visitors. • Benefits from Marriott Affiliation: Access to employee discounts on stays and some training opportunities through the larger Marriott network.
Cons
• Inconsistent Policies: Management sometimes changes expectations without clear communication, leading to confusion on procedures like handling guest complaints or shift handovers. • Understaffing Issues: During high season or events, the front desk can get overwhelmed, resulting in long hours without adequate breaks. • Compensation and Growth: Pay is average for the area, but raises are infrequent, and opportunities for advancement feel limited at this smaller property. • Outdated Systems: The reservation software and front desk tools could use updates, making tasks slower than necessary.