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TownePlace Suites

Is this your company?

Run away! - Housekeeping/Guest Service Agent TownePlace Suites Employee Review

1.0
Feb 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Decent benefits. That is the only positive I saw. You have no work life balance and are expected to drop everything in your life and come to work the instant they call.

Cons

There are many cons to list. The work in housekeeping was hard and unattainable. They put pressure on you to do more rooms than any one human can do in one day and when you fall short you are forced to stay late and finish with threat of losing your job if you don’t. If you train in multiple departments then you are expected to do them all in one day yet still finish a full day or cleaning rooms and be done early. You almost get zero training at times and wont get more training even when you ask. The bosses bring a positive attitude but it is fake and they have no real care for their employees well being. No management working on the weekends, which in the hotel business is not common. You need a manager to be there and make difficult decisions and they aren’t and you end up being screamed at by customers. You are expected to go above and beyond for customers with no real benefit to the employers. Which means extra effort and nothing in return.

Explore other reviews about TownePlace Suites

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Love my team and management, everyone is treated fair, When there are issues are problems things get handeled.

Cons

More staff would be nice but understand budget constraints.

4.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Accommodating around classes, simple and easy-enough tasks, pleasant interactions with guests daily, and the hotel is in great shape, which makes the job even easier

Cons

Can be overwhelmingly busy on weekends, requires kowtowing to guests

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