Pressure to compromise ethics - Store Manager Toys "R" Us Employee Review

2.0
May 14, 2016
Recommend
CEO approval
Business Outlook

Pros

The team I work with are awesome. They come to work everyday wanting to work hard and do a great job. Customer interaction is enjoyable.

Cons

There is such tremendous pressure to achieve metrics, i.e. Credit Cards, Square Trades and Loyalty Cards, that most stores cheat. I have looked numerous times on the EJ journal after a store in my region has sent up an email saying how they have gotten an IC. When I look it up I see that the cashier signed on, immediately attempted an IC sign up and there is no sale associated with it, same goes for the SQT's and Rewards. If a store usually gets 1-3 IC's per week and all of a sudden they are getting 10-20 maybe the DM or higher should take a look at that store.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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