Be careful! A lot promised, little delivered - Store Manager Toys "R" Us Employee Review

2.0
Oct 30, 2008
Recommend
CEO approval
Business Outlook

Pros

Static sales- not the peaks and valleys of normal retailers who run ads. The company has tried to make significant changes in the layout of their stores, but this has done little to increase sales. Margins were high, but this is being eroded away as Babies tries to compete with the Targets and others of this speciality category. Products offered are kept up to date, but warehouse can not supply stores in a consistent manner. Training and onboarding of new employees is not well thought out- they try, but it is confusing and not well executed. Typically a 45-50 hour week.

Cons

Micro-managed/very little room for thought or creativity. Very high turnover with associates throughout chain. No advancement possible for assistant managers as there are few locations so morale is low and turnover high for assistants. Panic has set in at corporate as their competitors gradually take market share so there is a lot of initiatives that are not well planned out and too many coming down the pipeline at once. There is an unhealthy focus on keeping everyone in the stores happy which makes it extremely difficult to manage for fear of "upsetting" an associate, manager, supervisor, etc. R us organization is just getting by

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

3.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was an ok job for the time

Cons

the customers were very annoying and we were treated like babysitters

See reviews by: Helpful|Rating|Date|All