Back Room Associate - Back of the House Team Member Toys "R" Us Employee Review

3.0
Jun 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Great job for someone who likes to work alone but still interactive with customers every once and awhile.

Cons

In the beginning, I was very lost. My "training" consisted of shadowing another team member (who wasn't even aware that she was going to be training me) for 8 hours. I also had to figure out many things out on my own (i.e. how to set up direct deposit, how to call time off, etc.) Later on, the music got horrible. We used to have top 40 music that was appropriate for children (i.e. One Direction) but now it's this generic/childish pop songs that sound like Toys R Us made themselves. The playlist is only around 4-5 hours long so you will usually hear the same songs twice in one shift. Also, they are not up to date with scheduling. Everything is done by mouth or by paper, which can lead to confusion (which happened to me within my first month). Also, they want you to call dates off at least 3 weeks ahead of time, but they don't give you you're schedule until 5 days before the week starts. Not having an online-based scheduling system makes is even harder when something comes up last minute and you want to potentially switch shifts with someone. Lastly, the employee discount is unsatisfying (it's only 10% off) and doesn't apply to much.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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