The most stressful and most thankless job I've ever had. - Department Supervisor Toys "R" Us Employee Review

1.0
Nov 20, 2011
Recommend
CEO approval
Business Outlook

Pros

It's better than being unemployed. Team members are over all very hard working, cooperative, good intentioned, and very friendly to work with.

Cons

The pay is less than other big box retailers. There is no extra compensation for holidays, for which they are open for all except Christmas. As a DS, you have no say in how or when you are scheduled, you have to offer open availability. There are weekly "turnaround" shifts, where you close and leave the store around midnight, and then have to be back at 6am. In a year, I only had 2 days in a row off once. The store manager where I worked crushed the morale of everyone working there. There was a 100% turnover in in one year. Training was on the fly, in a very high volume fast paced store, most of us were figuring out things as we went. GSL leading, was very frustrating, because we had to coach the cashiers to sell bpp's, batteries, rewards and instant credit all of which most people didn't need or want. They tracked the numbers on these add ons and if the numbers where low as a DS you were held accountable and could be written up for that. When you quit, any earned vacation time is not paid out. You lose it, but you gain the opportunity to find a better place to work where you'll be more respected.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

3.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was an ok job for the time

Cons

the customers were very annoying and we were treated like babysitters

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