Toys R Us Review from Sales Associate POV - Sales Associate Toys "R" Us Employee Review

4.0
Nov 25, 2008
Recommend
CEO approval
Business Outlook

Pros

Easy going workplace. The people you work with are great. Most of the management team is very good and helpful. The team prides itself on our cleanliness. Most of the employees are extremely knowledgeable which makes your job easier. Everything is organized to a certain degree. Extremely flexible with requested time off, as well as earned time and sick time. If you work hard you will be compensated, just don't expect it to land in your lap, you will have to persue it and make your intentions known. There is great communication between corporate and stores as well as stores to other stores.

Cons

Pressure for metrics (Warranties, Batteries, Instant-credit sign-ups). Sometimes the management team will make real bonehead decisions. Customers believe that I am actually their slave. Listen if I am lifting an enormous box over my head and its clear that I am struggling, please don't stop me to ask a question. Customers also believe that they are queen and or king of the store. I am not going to bend backwards for you because you think you are the most important person in the store. Everyone needs attention too. Up until the holiday season, the schedule coverage is absolutely horrid. There is an extreme amount of pressure on the hours that are given to our store.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

3.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was an ok job for the time

Cons

the customers were very annoying and we were treated like babysitters

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