A company still trying to find their way. - Department Supervisor Toys "R" Us Employee Review

2.0
Dec 2, 2008
Recommend
CEO approval
Business Outlook

Pros

The enormous wealth of knowledge you can gain from experienced team members, knowing about the deals and promotions before anyone else, ability to earn decent vacation and paid time off based on the hours you work. Also, they have a vast amount of knowledge on the company intranet so that you can search and learn basically anything about the functions within the store and the various products.

Cons

The biggest downfall that I've found while working at Babies R Us is the lack of professionalism through out the company. Every where from store level all the way up to corporate it seems like there isn't much follow through and there is a general lack of commitment. There are high expectations for the Dept. Supervisors (and part time associates, for that matter) yet no training program set in place. Its a sink or swim mentality and you are ultimately the decider of your fate in the company. There are a lot of empty promises and very few rewards for your accomplishments. Hard work is expected and the only reward you get is a pin for your name tag. They consistently do contrary to what they promise and blame it on the circumstances. They promise and/or threaten to keep written proof of accomplishments and pitfalls in order to manipulate a persons performance. There is very little management involvement and straight answers are difficult to come by. A lot of issues seem to be taken personally and you can always find management standing around gossiping with their favorite associates. Over all it is a very frustrating atmosphere to work in and the only thing that has kept me there so long is the Supervisor team I work along side.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

3.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was an ok job for the time

Cons

the customers were very annoying and we were treated like babysitters

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