Crazy holidays and hours - Cashier/Sales Team Member Toys "R" Us Employee Review

4.0
Jul 3, 2012
Recommend
CEO approval
Business Outlook

Pros

Good customers, minus the occasional coddling parent and screaming child. During the holidays they provided food often. Good pay and hours.

Cons

The company has bad coupons. They exclude things that aren't written as exclusions, leaving it up to you to explain that to an angry customer. The managers tend to let you argue with a customer over something for a very long time before swooping in and "white knighting" giving the customer what they want while you look like a jerk for following the rules. Poor on the job training. Managers are rarely around when you need them.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

3.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It was an ok job for the time

Cons

the customers were very annoying and we were treated like babysitters

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