Unorganized from the top down....company has an identity crisis because of toys and babies,cannot run all stores alike - Store Manager Toys "R" Us Employee Review

1.0
Aug 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Its a job that pays the bills

Cons

Unorganized, very reactive leadership with lack of clear vision. Try to make a number to make the company look good on paper but it is unreal. Cannot run productive effective operations with unreachable goals on limited payroll to show profit for potential investors. Trying to turn around the company by cutting everywhere to attempt to sell off. The logistics and inventory management is antiquated. The prompts for getting credit, protection plans slows down check out, especially when the hours alot for one cashier.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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