Glad they went out of business - Customer Service Representative Toys "R" Us Employee Review

1.0
Nov 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Fun, playful atmosphere at most times. Getting to see all the adorable children that come in.

Cons

Awful pay and benefits, tries to cheap people out. Horrible credit card system.

Explore other reviews about Toys "R" Us

5.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Best job ever, I was able to play with toys all the time. I usually stayed late to open boxes, and play, then I put them back in boxes like nothing happened and then go home, my wife always thought I was cheating because I was late, sometimes 3AM, but I just can't stop playing with toys, it was awesome.

Cons

My wife didn't like my job. She hated when I was late.

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I loved the team I worked with

Cons

management was fair at times

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