Pros
Co-workers generally have your back
Cons
The big boss (and I mean BIG) is moody and often inappropriate. She plays favorites, so her friends that are chronically late never get disciplined. The main shift supervisor plays with toys, and sleeps at his desk. Ask him for help and he recommends looking up the answer on-line. The Verizon product the staff supports is flawed, and often does not work. The callers are often frustrated and angry, and there is often no way to help them. There is little incentive to advance. Wages are kept low compared to the expectations of the company. Verizon makes ridiculous demands on the employees, and transcosmos doesn't pay enough per hour to make the hassle worth it. Most call centers in the area start their employees at least $2.00 per hour more than transcosmos. The head trainer hasn't taken an actual call in about 4 years, so her expectations through Verizon are not commensurate with with amount and type of work expected. Her training 'style' is extremely dry, contradictory, and inconsistent.