Good concept, fair pay, lousy phone/network/hardware systems - Customer Service Representative Transcom WorldWide Employee Review

3.0
Jul 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Great people and supervisors, large virtual classroom network for help and support. Well maintained information on how to handle each particular call and tech support.

Cons

Out of date telephone, triage and network operating systems contributes to SLOW handle times and upset customers. No foreseeable update in the works and it negatively affects QA results and customer satisfaction.

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Transcom WorldWide Response
3y
Thank you for your review and appreciate your feedback. It helps us make better policy decisions and work/life balance for our employees in the future.

Explore other reviews about Transcom WorldWide

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great leadership and coaching opportunities. move up quickly.

Cons

had to work on weekends so i wish they can give us weekends off.

1.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

lunch breaks, working from home that's about it

Cons

management, nepotism, you'll observe that alot of the tenured people at the company get away with taking virtually no calls what so ever. overall a just a depressing company to work for. If you are worth your weight in skills, seek a reputable company to put your talents in, but if you need a job to get by you could

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