Is Transcom WorldWide a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Transcom WorldWide have rated their employer with 2.4 out of 5 stars in 163 Glassdoor reviews. This is a lower than average score with the overall rating of Transcom WorldWide employees being 2.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Transcom WorldWide now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Transcom WorldWide .

Does Transcom WorldWide pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Transcom WorldWide with 2.4 out of 5 stars based on 163 anonymously submitted employee reviews. This is 8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Transcom WorldWide.

What are the top reviewed jobs at Transcom WorldWide?

Customer Service Representative (391) , Customer Service Representative (CSR) (184) , Technical Support Representative (83) , Technical Support (63) , Team Leader (57) , Technical Support Advisor (45) , Customer Service Agent (44) , Tech Support (28) , Technical Support Specialist (27) , Tech Support Representative (23) , IOS Technical Support Advisor (20) , Call Center Agent (19) , Customer Service (18) , Customer Support Representative (16) , Customer Service (CSR) (14)

What are the pros of working at Transcom WorldWide according to real employee reviews?

"Work from home role is good" ((in 174 reviews)); "good benefits and overtime incentives" ((in 86 reviews)); "Training is good and fun." ((in 76 reviews)); "Great people and friends" ((in 69 reviews)); "Great colleagues and no extra hours/work needed." ((in 62 reviews))

What are the cons of working at Transcom WorldWide according to real employee reviews?

"The salaries are low and you have to work from 6 am till 10 pm depending on your schedule" ((in 138 reviews)); "poor management; not open for inovations;" ((in 95 reviews)); "Low pay at my time of employment but I believe this is no longer the case." ((in 89 reviews)); "stressfull no work life balance" ((in 29 reviews)); "Strict on Punctuality Hard to request time off Easy to Cap out and making it hard to progress within the company" ((in 27 reviews))

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Transcom WorldWide

Transcom WorldWide Customer Service Representative CSR reviews

2.4

19% would recommend to a friend

(163 total reviews)

Brian Johnson

26% approve of CEO

20% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.4

Culture & values

2.4

Compensation and benefits

2.2

Work/Life balance

2.2

Career opportunities

2.0

Senior management

Customer Service Representative (CSR) employees have rated Transcom WorldWide with 2.4 out of 5 stars, based on 163 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Transcom WorldWide is rated 37% below average by Customer Service Representative (CSR) professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

163 reviews

1.0

Jul 18, 2026

Limited benefits overshadowed by poor management and culture

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

lunch breaks, working from home that's about it

Cons

management, nepotism, you'll observe that alot of the tenured people at the company get away with taking virtually no calls what so ever. overall a just a depressing company to work for. If you are worth your weight in skills, seek a reputable company to put your talents in, but if you need a job to get by you could

1.0

Jul 3, 2026

Paycheck and WFH benefits overshadowed by poor management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

paycheck, WFH, some of the leaders but most of the leaders are trash

Cons

back to back calls, overworked, management treats its employees like cattle, lazy people at this company overall, they give positions to their favorites and give them alot of time off the phones

Transcom WorldWide Response

Thank you for sharing your experience with us. We apologize that we fell short of your expectations and will take your feedback into consideration as we strive to improve.

3.0

Jun 24, 2026

pros and cons

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

there are very less and there are things

Cons

There are many but the things must be refreshed and more be like agent friendly

Transcom WorldWide Response

We're thrilled to hear that you had a great experience with us. Thank you for sharing your feedback!

Viewing 1 - 3 of 163 Reviews

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Transcom WorldWide

Transcom WorldWide Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Limited benefits overshadowed by poor management and culture

Paycheck and WFH benefits overshadowed by poor management

pros and cons

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